Airline passenger complaints to the Transportation Department surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job, according to a report being released Monday. Private researchers who have analyzed federal data on airline performance say it's not surprising
Full Flights, Small Seats Make Passengers Grumpy
Airline passenger complaints to the Transportation Department surged by one-fifth last year even though other measures such as on-time arrivals and mishandled baggage show airlines are doing a better job, according to a report being released Monday. Private researchers who have analyzed federal data on airline performance say it’s not surprising that passengers are irritated. […]